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Every shopper deserves to feel confident and supported while exploring their favorite accessories. At Wearyourstylez, operated by Provetrix Technologies Private Limited, we take your concerns seriously and aim to provide a clear, responsive, and fair system to address any issues you may encounter.
Our Grievance Redressal Policy ensures that your complaints are handled with care, resolved efficiently, and communicated transparently. We value open dialogue and strive to maintain a seamless shopping experience while giving you the assurance that your voice matters.
We are committed to listening, assisting, and ensuring that your journey with us remains smooth and enjoyable.
A grievance refers to any concern, dissatisfaction, or problem you may have with a product, service, or experience on our platform for which you seek a resolution.
This can include matters such as product defects, damaged or incorrect items, delays in delivery, payment issues, return or refund difficulties, exchange challenges, or dissatisfaction with customer service. It may also relate to questions about our policies or how an order has been handled.
Whatever the concern, we aim to treat it seriously, respond respectfully, and provide a solution that restores your confidence in shopping with us.
Even the most seamless shopping experience can occasionally have hiccups, and we’re here to make it easy to reach out. Submitting a grievance is straightforward, and our team works diligently to address every concern.
To raise a grievance, visit our Help Centre or Contact Us page on the website or app. Choose the category that best fits your concern to help our team understand the issue clearly. Provide your order ID, a concise description of the problem, and any supporting photos or documents that can assist in reviewing the matter accurately.
Once your grievance is submitted, our support team reviews it promptly and communicates the next steps and possible resolutions.
We aim to resolve most concerns through our support team, but some matters require further attention. If your grievance is unresolved or you feel the response does not fully address your concern, you may escalate it to our appointed Grievance Officer.
In line with the Information Technology Act, 2000 and other applicable laws, we have designated a Grievance Redressal Officer to oversee the resolution of complaints, ensuring fairness, transparency, and timely action.
You can contact the Grievance Officer directly atprovetrixtechnologiespvtltd@gmail.com. Every concern is treated with priority and care, reflecting our commitment to providing a positive shopping experience.
We know how important it is for you to have issues resolved quickly and efficiently. Our grievance handling process is designed to ensure clarity, accountability, and speed.
Our goal is to ensure every shopper feels heard and satisfied. A grievance will be considered resolved in a few clear circumstances.
Firstly, when our team or Grievance Officer works with you to reach a mutually acceptable solution, the matter is deemed closed. Your satisfaction is central to this process.
Secondly, if we propose a resolution and do not receive a response from you within a reasonable time, the grievance will be treated as addressed. This allows us to focus on assisting other customers efficiently.
Finally, once a final decision or solution has been communicated according to our policies and applicable laws, the grievance is officially closed. Transparency and clarity are key, ensuring you know exactly where the matter stands.
Questions or concerns can arise at any point during your shopping experience, and we want to make it easy to connect. Whether you need clarification, want to raise a grievance, or have any related queries, our team is ready to assist.
For all grievance-related matters or further questions, please email us at provetrixtechnologiespvtltd@gmail.com. We are committed to making your experience smooth, responsive, and reassuring.
Just as fashion and accessories evolve, our policies may be updated periodically to maintain clarity, fairness, and ease of use. We encourage you to check back occasionally to stay informed of the latest procedures and updates.
This policy may be revised from time to time, and the most current version is always available on our Terms of Use and Privacy Policy pages. Staying updated ensures a confident and worry-free shopping experience with us.
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